FireTEXT® Privacy Policy

Last Modified: 02/10/2025


Introduction

FireTEXT® ("we," "our," or "the Company") is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy describes how we collect, use, and disclose information from users who access our website at www.firetext.net ("Site") or share personal information with us (collectively: "Users").

We do not sell, rent, or share client information with third parties except as required to provide our services or comply with legal obligations.


How We Collect and Use Your Information

FireTEXT® collects and processes two types of information:

1. Non-Personal Information

This includes anonymous browsing activity, device type, and aggregated usage statistics to enhance the user experience.

2. Personal Information

We collect personal data from customers and users, which may include:

  • Contact Information: Name, email, phone number, and department details.
  • Device Information: IP address, geolocation (if enabled), and device identifiers.
  • Emergency Communication Data: Dispatch messages, timestamps, and response details.
  • User Roles and Permissions: To ensure proper notification delivery.

This data is used only for emergency response and communication purposes and will not be used for marketing or sold to third parties.


User Rights and Control Over Data

Users have control over their personal data and can:

✅ Update profiles and notification preferences.
✅ Request data deletion by contacting FireTEXT® support.
✅ Opt-in or opt-out of SMS notifications at any time.

For data inquiries, please contact support@firetext.net.


SMS Messaging and Consent Requirements

SMS Consent & Opt-Out

  • SMS consent is not shared with third parties for marketing purposes.
  • You may opt out of SMS messages at any time by replying STOP to any message.
  • To receive support, reply HELP or contact support@firetext.net.
  • Messaging frequency may vary based on department activity. Standard message and data rates may apply.


FireTEXT® provides emergency communication via text messages (SMS). All SMS usage is subject to The Campaign Registry (TCR) compliance and FCC regulations.

How We Obtain Consent

Users must explicitly opt-in to receive text messages through one of the following methods:

  1. Website Form Consent
  • Users must check an unchecked box when submitting a form that reads:
    "By checking this box, I consent to receive SMS from FireTEXT®. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit [Privacy Policy URL] to see our privacy policy and [Terms of Service URL] for more details."
  1. Verbal Consent
  • If consent is given over the phone, the following script must be read:
    "Do you consent to receive SMS from FireTEXT®? Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit [Privacy Policy URL] to see our privacy policy and [Terms of Service URL] for more details."
  1. Written Consent
  • If consent is collected via forms, the document must include an unchecked box for SMS consent with the same language as the website form.
  1. First-Message Consent (Consumer Initiated)
  • If a user texts FireTEXT® first, the response message will confirm:
    "You have contacted FireTEXT®. By texting us, you agree to receive SMS notifications. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit [Privacy Policy URL] to see our privacy policy and [Terms of Service URL] for more details."


Opt-In, Opt-Out, and Help Messaging

To comply with carrier regulations, FireTEXT® supports the following messaging standards:

✅ Opt-In Message (When Subscribing)

"Thank you for opting into SMS messages from FireTEXT®. Reply HELP for support. To opt-out at any time, reply STOP. Message & data rates may apply. Messaging frequency may vary."

❌ Opt-Out Message (When Unsubscribing)

"You have opted out of SMS messages from FireTEXT®. You will receive no further messages. To resubscribe, reply START."

🆘 Help Message (When Requesting Support)

"You have reached FireTEXT® support. For assistance, visit www.firetext.net, call (870) 483-2535, or email support@firetext.net."



Subscriber Opt-in and Opt-out Messaging

Mobile carriers require businesses to support opt-in, opt-out, and help keywords based on their use cases. These messages must contain:

✅ Your brand name (FireTEXT®)
✅ Message frequency disclosure (e.g., "Messaging frequency may vary.")
✅ SMS fee disclosure (e.g., "Message & data rates may apply.")
✅ Opt-out instructions (e.g., "Reply STOP to opt-out.")
✅ Help instructions (e.g., "Reply HELP for support.")

If these messages are not included, the registration will be rejected by mobile carriers.



Data Security and Compliance

FireTEXT® implements industry-leading security measures to protect user data, including:

  • Encrypted Messaging: Secure SMS transmissions.
  • Data Redundancy: Backup measures for emergency services.
  • Compliance with Federal and State Laws: Including FCC regulations and TCR guidelines.


Third-Party Integrations and Data Sharing

FireTEXT® may integrate with third-party services (e.g., CAD systems, weather alerts) only for operational purposes. We do not share or sell user data for marketing.


Terms and Conditions for SMS Messaging

By opting into FireTEXT® SMS services, you acknowledge and agree to:

  1. Types of Messages: You may receive emergency notifications, alerts, and system updates.
  2. Message Frequency: Messages are sent based on emergency events and agency needs.
  3. Opting Out: Users can opt-out anytime by replying STOP.
  4. Fees & Rates: Standard message and data rates may apply based on your mobile carrier plan.
  5. Help & Support: Reply HELP or contact support@firetext.net for assistance.


Children’s Privacy Policy

FireTEXT® is not intended for children under the age of 13. However, if emergency data involves minors, it is processed only for emergency response coordination and never for marketing.


Retention of Information

FireTEXT® retains only the necessary data required to operate emergency communication services. Any outdated or unnecessary data is securely deleted.


Privacy Policy and Contact Information

For any questions regarding this policy, please contact:

📩 Email: support@firetext.net
📞 Phone: (870) 483-2535
🌐 Website: www.firetext.net

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